Frequently Asked Questions

Confused? Check out our FAQs

SSU recognizes in this time of change accurate and authoritative information is critical, but also sometimes hard to find. So, within this FAQ page we will make available a range of tips, information and advice to help you get what you need during this challenging pandemic.

So, we will continue to build up this student resource as more needs and information are identified, but if you have any specific questions or need clarification on matters, please feel free to send your comments through via the webform at the bottom of the page.

If your question is not answered below or on this website. Feel free to email us at

What services do Swinburne offer in regards to Mental Health?

Swinburne University offers student support through Wellbeing at Swinburne, as well as the Out of Hours Crisis Line – which is available from 4pm – 10am weekdays and 24hours on weekends and public holidays. Call 1300 854 144 or text 0488 884 145 to access this service.


There are a number of support services available both online and over the phone. The following services run 24/7: Beyone Blue; Kids Helpline; MensLine Australia; Open Arms; Lifeline; Suicide Call Back Service; 1800 RESPECT. A list of these services and more can be found via the link.


For more information on services available, please visit the Swinburne Website

I am worried my computer/home internet won't be good enough to study online

We are not technology geniuses by any means, but here is some useful tips and tricks that may make study from home using personal computers and internet a little more effective. As well as information from Internet Service Providers about arrangements and offers of additional data.

Swinburne Library Rovers are still available to provide tech support remotely. Please contact the team at or phone +61 3 9214 8591

I don’t have enough money for food, what should I do?

Here is a list of Emergency Relief Food Services in Victoria.

Am I able to borrow a laptop from Swinburne?

Yes, Swinburne has a small number of laptops available for students who cannot access a computer. To learn more about this or apply for a long-term laptop loan please contact

Can I get special consideration for assessment?

Am I able to borrow a laptop from Swinburne?

I cannot complete my assessment due to medical reasons

If you become ill unexpectedly, suffer an injury or have a medical condition that has unexpectedly and severely impacted your ability to commence or complete an assessment, you may be eligible for special consideration and can apply via the special consideration portal. If you have a medical issue that has affected your ability to complete an assessment, you will need to provide a valid Registered Practitioners Statement as part of your application for special consideration.

I have more questions about my GPA

For information on how your GPA will be calculated, including:

  • Requesting reviews of your marks
  • GPA grades and Honours calculations
  • Transferring courses

You can find explanations on these topics and more on the Swinburne FAQs page. They have provided a list of possible scenarios facing students and have also provided links for further resources.