COVID-19 and me… your FAQs

SSU recognizes in this time of change accurate and authoritative information is critical, but also sometimes hard to find. So, within this FAQ page we will make available a range of tips, information and advice to help you get what you need during this challenging pandemic.

So, we will continue to build up this student resource as more needs and information are identified, but if you have any specific questions or need clarification on matters, please feel free to send your comments through via the webform at the bottom of the page.

What services do Swinburne offer in regards to Mental Health?

Swinburne University offers student support through Wellbeing at Swinburne, as well as the Out of Hours Crisis Line – which is available from 4pm – 10am weekdays and 24hours on weekends and public holidays. Call 1300 854 144 or text 0488 884 145 to access this service.

For more information on services available, please visit the Swinburne Website

I want to talk to someone about my mental health

There are a number of support services available both online and over the phone. The following services run 24/7: Beyone Blue; Kids Helpline; MensLine Australia; Open Arms; Lifeline; Suicide Call Back Service; 1800 RESPECT. A list of these services and more can be found via the link.

Can I still use the Latelabs, libraries and studentHQ?

Libraries and LateLabs will not be reopening for the remainder of 2020.

However, online collections are available 24/7 at and our librarians are still here to help you, please contact us at or call 1300 794 628. The returns chutes at all three campuses remain open.

The library and studentHQ at Hawthorn are open providing some limited services such as the provision of documents and student ID cards via appointment only – please contact us at or call 1300 794 628.

I am worried I won't be able to afford rent during this time

Contact your landlord/agent as soon as possible and explain your situation. Seek to agree on a possible payment plan, and get it confirmed in writing.

Tenants Victoria have confirmed that as of 29/03/2020, National Cabinet has agreed to a moratorium (a pause) on evictions over the next six months for “commercial and residential tenancies in financial distress who are unable to meet their commitments due to the impact of coronavirus”. They will look to release more details on this when possible.

FOr more information on Renting during COVID-19 Crisis visit our news article ‘FAQ Regarding Renting During Covid-19’

Is the SSU running their usual services at the moment?

As per Government Requirements the SSU have currently paused all on-campus services including BBQ’s, Printing, Welfare on Wheels and Student Breakfast. Whilst these services are paused, the SSU will support students via alternate means, including representing students in discussions with the University surrounding student needs and concerns during this time.

I am worried my computer/home internet won't be good enough to study online

We are not technology geniuses by any means, but here is some useful tips and tricks that may make study from home using personal computers and internet a little more effective. As well as information from Internet Service Providers about arrangements and offers of additional data.

Swinburne Library Rovers are still available to provide tech support remotely. Please contact the team at or phone +61 3 9214 8591

Where can I get printing now that the SSU Printing Room is closed?

If you need to print something and do not have a printer at home, Officeworks is open and still running their Print, Copy & Create counters. To avoid unnecessary contact, they are encouraging customers to take advantage of the online print services and have it delivered or pick up in store. Read more about their operations here

Am I able to borrow a laptop from Swinburne?

Yes, Swinburne has a small number of laptops available for students who cannot access a computer. To learn more about this or apply for a long-term laptop loan please contact

Can I get special consideration for assessment?

For time-based alternative assessments, you may be eligible to apply for special consideration. More information on how to apply for special consideration is available on the Swinburne website.

If you have experienced technical issues which affect your ability to complete a time-based assessment then you may be eligible for special consideration. You will need to provide valid evidence that proves the time of the issue and that shows this was directly related to the scheduled assessment task. You may need to take screenshots of the issue and /or submit correspondence form your internet service provider about a loss or interruption of your internet service.

I cannot complete my assessment due to medical reasons

If you become ill unexpectedly, suffer an injury or have a medical condition that has unexpectedly and severely impacted your ability to commence or complete an assessment, you may be eligible for special consideration and can apply via the special consideration portal. If you have a medical issue that has affected your ability to complete an assessment, you will need to provide a valid Registered Practitioners Statement as part of your application for special consideration.

I have more questions about my GPA

For information on how your GPA will be calculated, including:

  • Having results removed from GPA calculation
  • Requesting reviews of your marks
  • GPA grades and Honours calculations
  • Transferring courses

You can find explanations on these topics and more on the Swinburne FAQs page. They have provided a list of possible scenarios facing students and have also provided links for further resources.