COVID-19 and me… your FAQs

Swinburne University offers student support through Wellbeing at Swinburne, as well as the Out of Hours Crisis Line – which is available from 4pm – 10am weekdays and 24hours on weekends and public holidays. Call 1300 854 144 or text 0488 884 145 to access this service.

For more information on services available, please visit the Swinburne Website

There are a number of support services available both online and over the phone. The following services run 24/7: Beyone Blue; Kids Helpline; MensLine Australia; Open Arms; Lifeline; Suicide Call Back Service; 1800 RESPECT. A list of these services and more can be found via the link.

Libraries and LateLabs will not be reopening for the remainder of 2020.

However, online collections are available 24/7 at swinburne.edu.au/library and our librarians are still here to help you, please contact us at library@swin.edu.au or call 1300 794 628. The returns chutes at all three campuses remain open.

The library and studentHQ at Hawthorn are open providing some limited services such as the provision of documents and student ID cards via appointment only – please contact us at library@swin.edu.au or call 1300 794 628.

Contact your landlord/agent as soon as possible and explain your situation. Seek to agree on a possible payment plan, and get it confirmed in writing.

Tenants Victoria have confirmed that as of 29/03/2020, National Cabinet has agreed to a moratorium (a pause) on evictions over the next six months for “commercial and residential tenancies in financial distress who are unable to meet their commitments due to the impact of coronavirus”. They will look to release more details on this when possible.

FOr more information on Renting during COVID-19 Crisis visit our news article ‘FAQ Regarding Renting During Covid-19’

As per Government Requirements the SSU have currently paused all on-campus services including BBQ’s, Printing, Welfare on Wheels and Student Breakfast. Whilst these services are paused, the SSU will support students via alternate means, including representing students in discussions with the University surrounding student needs and concerns during this time.

We are not technology geniuses by any means, but here is some useful tips and tricks that may make study from home using personal computers and internet a little more effective. As well as information from Internet Service Providers about arrangements and offers of additional data.

Swinburne Library Rovers are still available to provide tech support remotely. Please contact the team at rovers@swin.edu.au or phone +61 3 9214 8591

Here is a list of Emergency Relief Food Services in Victoria.

If you need to print something and do not have a printer at home, Officeworks is open and still running their Print, Copy & Create counters. To avoid unnecessary contact, they are encouraging customers to take advantage of the online print services and have it delivered or pick up in store. Read more about their operations here

Yes, Swinburne has a small number of laptops available for students who cannot access a computer. To learn more about this or apply for a long-term laptop loan please contact library@swin.edu.au.

For time-based alternative assessments, you may be eligible to apply for special consideration. More information on how to apply for special consideration is available on the Swinburne website.

If you have experienced technical issues which affect your ability to complete a time-based assessment then you may be eligible for special consideration. You will need to provide valid evidence that proves the time of the issue and that shows this was directly related to the scheduled assessment task. You may need to take screenshots of the issue and /or submit correspondence form your internet service provider about a loss or interruption of your internet service.

If you become ill unexpectedly, suffer an injury or have a medical condition that has unexpectedly and severely impacted your ability to commence or complete an assessment, you may be eligible for special consideration and can apply via the special consideration portal. If you have a medical issue that has affected your ability to complete an assessment, you will need to provide a valid Registered Practitioners Statement as part of your application for special consideration.

For information on how your GPA will be calculated, including:

• Having results removed from GPA calculation
• Requesting reviews of your marks
• GPA grades and Honours calculations
• Transferring courses

You can find explanations on these topics and more on the Swinburne FAQs page. They have provided a list of possible scenarios facing students and have also provided links for further resources.